Swyft Support
Last updated 21 September 2026
Something broken, something confusing, or something you wish Swyft did? Write to us. A real person reads every message.
We reply within one to two business days, and we answer every message — including the ones that turn out to be our bug.
Getting help from inside the app
Open Settings → Contact Us. That sends us your message along with your app version, which saves a round trip of us asking for it.
If you are stuck on how something works rather than on a fault, try Settings → Getting Started Guide, Settings → Routine Help, or Settings → Replay the walkthrough to run the first-time tour again.
What to tell us about a bug
You do not have to do any of this — send us "the timer is broken" and we will still help. But if you have it to hand, this turns a week of back-and-forth into one reply:
- What you did, and what happened instead.
- Your phone model and OS version (iPhone: Settings → General → About; Android: Settings → About phone).
- Whether it happens every time or just once.
- A screenshot, if the problem is something you can see.
Common questions
How do I delete my account?
Settings → Account → Delete Account. That permanently removes your account and the training, nutrition and profile data attached to it. It cannot be undone, and we do not keep a copy. If the app will not let you reach that screen, email us and we will delete it for you.
Can I get my data out?
Yes. Settings → Export & Import Data writes your workouts and logs to a file you keep. You do not need an account or a subscription to do it, and you do not need our permission.
How do I manage or cancel Swyft+?
Swyft+ is billed by the store you subscribed through. On iPhone, go to Settings → your name → Subscriptions → Swyft+. On Android, open Google Play → Payments & subscriptions → Subscriptions → Swyft+. You can also get there from Settings → Manage Subscription inside the app. Cancelling stops the next renewal and you keep everything you paid for until the end of the current period. Refunds are handled by the store: Apple at reportaproblem.apple.com, or Google through Google Play.
Apple Health is not syncing
Check Settings → Integrations in Swyft first, then iPhone Settings → Privacy & Security → Health → Swyft and make sure the categories you care about are switched on. iOS asks for read and write permission separately, and turning the app off and on again in that screen re-asks cleanly.
My reminders are not arriving
Open Settings → Notifications in Swyft, then check iPhone Settings → Notifications → Swyft is allowed. Also worth checking: a Focus mode or Scheduled Summary will silently hold notifications back without the app ever knowing.
Connecting WHOOP
Settings → Integrations → WHOOP. One honest caveat: until WHOOP finishes reviewing our integration, they cap it at a small number of connected members. If the connection is refused and you have done nothing wrong, that cap is why — email us and we will tell you where the approval stands.
I cannot sign in, or I forgot my password
Use the reset link on the sign-in screen. If the email does not arrive within a few minutes, check your spam folder for mail from Swyft, then write to us — we can confirm whether an account exists for your address and get you back in.
Is the AI coach a real trainer?
No, and it matters. Swyft is a training and nutrition log with software-generated suggestions. It is not a doctor, a physiotherapist or a dietitian, and it does not know your medical history. Talk to a professional before starting a new program, and stop if something hurts.
Privacy, terms and your rights
Our Privacy Policy explains exactly what Swyft stores and why, and our Terms of Service cover the agreement between us. You can ask us for a copy of your data, ask us to correct or delete it, or object to how it is used, by emailing support@coppoladigital.com. We will not treat you differently for asking.